Important Information
Policies
To help make your stay at Mercure Melbourne Southbank in Melbourne as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward hotel policies for smooth Melbourne stays.
Check-In / Check-Out
Check-in: from 3:00 PM
Check-out: by 11:00 AM
Photo ID and credit card required upon arrival.
Deposit & Payments
Credit card pre-authorisation may be required. Major credit cards accepted.
Pets & Smoking
The property is non-smoking throughout and does not accommodate pets.
Cancellations
Policies vary with booking type; flexible rates typically allow cancellation up to 24–48 hours before arrival without charge.